First-Time Renters Guide
Never rented
a self-drive car?
Read this first.
40% of our customers are first-timers. We have answered every question they asked - flat tyres, insurance, breakdowns, documents - on this page. Read it once and you will be ready.
No payment upfront
Free cancellation 48hrs
24/7 helpline on the road
Doorstep delivery
THE PROCESS
HOW IT WORKS
START TO FINISH
Choose your car and dates
Browse our fleet and pick the vehicle that fits your trip. Not sure? The Baleno is great for first trips to Shimla or Kasauli. Reserve online - no payment required now.
Browse Fleet →Send documents on WhatsApp
You need two things: a valid Indian driving licence and an Aadhaar card. Send photos via WhatsApp. We verify within 2 hours on weekdays, same day on weekends. That's it.
What Documents? →We deliver to your door
On pickup day, we bring the car to your home, hotel, or office in Chandigarh Tricity. We do a full walkthrough - controls, how the 4x4 mode works (if applicable), spare tyre location, and emergency numbers.
See Service Areas →Drive. Anywhere.
The car is yours for the duration. Drive to Shimla, Kasauli, Manali, or just use it for city errands. No driver to coordinate with. No schedule to keep. The only rule is return it on time and with a full tank.
Return pickup
We collect the vehicle from the same location you chose. A quick inspection, deposit returned within 24 hours (usually same day), and you're done.
DOCUMENTS
WHAT YOU
ACTUALLY NEED
Two documents. That's it. If you have a valid driving licence and an Aadhaar card, you can rent a car from us. Everything else is optional or only for edge cases.
Valid Indian Driving Licence
Permanent DL, at least 1 year old. LMV (Light Motor Vehicle) class. Both front and back required.
Aadhaar Card
For identity and address verification. Front and back required. Accepted as a WhatsApp photo.
Security Deposit
₹5,000–₹10,000 depending on the vehicle. Collected at delivery. Returned within 24 hours of vehicle return after inspection.
PAN Card
Only required for bookings above ₹2,00,000/year (corporate or long-term rentals). Not needed for single trips.
INSURANCE
WHAT IS
COVERED
✓ Covered
- ✓Accidental damage to the car body
- ✓Third-party property damage
- ✓Theft of the vehicle
- ✓Fire damage
- ✓Natural calamities (flood, earthquake)
✗ Not covered
- ✗Damage from reckless or drunk driving
- ✗Intentional damage
- ✗Damage from driving in restricted areas (specified in rental agreement)
- ✗Personal belongings inside the vehicle
Your deductible: You are liable for ₹5,000–₹10,000 in the event of an insurance claim (varies by vehicle). The security deposit covers this. If no claim is made, the full deposit is returned.
EVERY WORRY, ANSWERED
THE QUESTIONS
FIRST-TIMERS ASK US
What if I get a flat tyre?
Every car has a spare tyre, jack, and wheel brace in the boot. We show you where they are during delivery and how to use them. You can also call our 24/7 helpline and we will walk you through it, or arrange a roadside assistance mechanic. You are never alone on the road.
What if the car breaks down?
Call our 24/7 helpline immediately. For minor issues we guide you over phone. For mechanical breakdowns, we arrange either a replacement vehicle or a mechanic at our cost, depending on the situation. You will not be left stranded.
What happens if I damage the car?
The car is covered by comprehensive insurance. You are liable for the deductible amount (we specify this before you book - typically ₹5,000–₹10,000). Accidental damage to the exterior is handled through insurance. Minor scratches are assessed at return - we are reasonable and transparent.
What if I go over the km limit?
Km overage is charged at ₹12/km beyond your package limit. We will send you a WhatsApp message if you are approaching the limit so you can decide whether to extend your package (which saves money vs. paying overage).
Is insurance included?
Yes. Every rental includes third-party insurance by law, plus comprehensive insurance that covers fire, theft, and accidental damage. The only thing not covered is damage caused by reckless driving, floods/water crossings, or drunk driving. We explain the exact terms before you book.
Can I take the car to Himachal Pradesh?
Yes. We include HP inter-state permits in every rental. You can drive to Shimla, Manali, Spiti, Kasauli - anywhere in Himachal - without any additional permit. For Ladakh (Leh), we handle the permits for Jimny customers.
What if I get lost?
All our vehicles have GPS units with offline maps pre-loaded for Himachal and Ladakh. Google Maps works most of the route - signal drops after Aut Tunnel on the Manali highway, which is why offline maps matter. We also give you a printed route sheet with major checkpoints.
What is the minimum age to rent?
You must be 21 years old with a valid Indian driving licence that is at least 1 year old. Learner's permits are not accepted. There is no upper age limit.
Still have a question that is not answered above?
Ask Us on WhatsAppIF SOMETHING GOES WRONG
THE EMERGENCY
PROTOCOL
Flat Tyre
- 1.Move to a safe spot off the road
- 2.Turn on hazard lights
- 3.Find spare tyre in boot (we show you at delivery)
- 4.Call our helpline if you need guidance
- 5.We arrange roadside help if needed
Breakdown
- 1.Pull over safely
- 2.Turn on hazard lights
- 3.Call our 24/7 helpline immediately
- 4.Do not try to repair mechanical issues yourself
- 5.We send a mechanic or replacement vehicle
Accident
- 1.Ensure everyone is safe first
- 2.Call police (112) if anyone is injured
- 3.Document with photos before moving vehicles
- 4.Call our helpline - we handle insurance from here
- 5.Do not accept liability without consulting us first
24/7 Emergency Helpline
Save this number before you drive. A real person answers - any hour, any day.
READY FOR
YOUR FIRST TRIP?
Start with Kasauli or Shimla if this is your first time. 2 hours from Chandigarh, easy roads, great food. Come back for Spiti next time.