Every question
answered honestly.

Use the booking form on our website: select your dates, vehicle, and pickup location. You can also WhatsApp us directly and we will handle it manually - many customers prefer this for their first booking. Confirmation is instant once your documents are verified.

For weekends and long weekends (especially May–June and October), book at least 5–7 days ahead - the Jimny in particular fills quickly. For weekdays, 2–3 days is usually enough. For peak season trips to Leh and Spiti (July–August), book 2–3 weeks ahead.

Yes. Date changes are free if the vehicle is available and you notify us at least 24 hours before the original start time. Vehicle upgrades are subject to availability and any price difference. We try to accommodate every modification.

Free cancellation up to 48 hours before the rental start time - full refund, no questions asked. Cancellations between 24–48 hours: 50% refund. Cancellations within 24 hours: no refund. Weather cancellations (flash floods, road closures) are treated as free cancellations with full refunds.

₹5,000 for cars, ₹2,000 for bikes. Fully refunded within 24 hours of vehicle return, provided no damage beyond normal wear. We document the vehicle condition before and after with photos - the process is transparent.

The rental is in your name and the primary driver must be the account holder. Additional drivers can be added at no extra cost, but all drivers must have their own valid licence.

A valid Indian driving licence (at least 1 year old) and an Aadhaar card. Both are uploaded online during booking. We do not require a passport unless you have a foreign driving licence.

Yes. International customers need a valid passport, visa, and an International Driving Permit (IDP) issued in their home country. The IDP must be valid for the duration of the rental. WhatsApp us to coordinate - we will walk you through the process.

21 years, with a licence held for at least 1 year. For the Jimny 4x4 on Spiti or Leh routes, we informally prefer drivers with 2+ years of experience on mountain roads.

Under 2 hours on weekdays between 9 AM and 6 PM. Documents submitted after 6 PM are typically verified the following morning. We will never send a car before verification is complete.

Documents are used solely for rental verification, stored securely, and deleted after 90 days. We do not sell or share your data with third parties.

Maruti Jimny 4x4, Maruti Baleno (automatic), Hyundai Creta (automatic), and Maruti Swift. For bikes: Decathlon Rockrider hardtail MTB and Cube Aim SL full suspension MTB.

The Baleno and Creta are automatic. The Jimny is available in manual. The Swift is manual. If you specifically need an automatic, select the Baleno or Creta during booking.

All vehicles are serviced monthly regardless of mileage. Each rental comes with a full pre-delivery inspection - tyres, brakes, fluid levels, spare tyre, emergency kit.

Yes. If you are in Chandigarh, you are welcome to visit Sector 22 to inspect any available vehicle in person before committing.

Call or WhatsApp us immediately. We have roadside assistance partners across all major routes. For mechanical failures not caused by driver negligence, we cover the repair cost and, where possible, arrange a replacement vehicle.

Yes. Every vehicle has a GPS tracker - primarily for fleet management and your safety. If you are unreachable in a remote area, it allows us to locate you.

Himachal Pradesh inter-state permit is included in every rental. This covers Shimla, Manali, Spiti, Dharamshala, Kasauli, and all HP routes. For Ladakh (Leh), a separate permit is included for the Jimny. Punjab, Haryana, and Uttarakhand are covered by the standard permit.

The Jimny 4x4 is cleared and specifically recommended for Spiti. No other car in our fleet should be taken on the Kunzum La or Pin–Parvati Valley roads. We will not rent the Baleno or Swift for Spiti - this is a safety decision.

Jimny only. The Manali–Leh Highway requires 4x4 capability above Baralacha La, and the altitude demands a reliable machine. Minimum rental is 10 days for the full circuit. The permit documentation is handled by us.

Yes - a daily permit is required for private vehicles crossing Rohtang Pass. Available online at himachalrohtang.nic.in. Book 1–2 days in advance during peak season (June–August). We include the permit process in our Manali trip PDF.

Yes, with prior notification. Let us know at booking time so we can ensure the documentation is in order.

Insurance, inter-state HP permit, GPS tracker, doorstep delivery within the tricity (Chandigarh, Mohali, Panchkula), roadside assistance, and 24/7 WhatsApp support. There are no hidden charges.

Jimny: 300 km/day. Baleno: 300 km/day. Creta: 350 km/day. Swift: 300 km/day. Extra kilometres are charged at ₹8/km. If you know you will exceed the limit, WhatsApp us - we can arrange an unlimited km package for longer rentals.

Up to 2 hours late: no charge. 2–6 hours late: half a day rate. More than 6 hours: full extra day. We always try to accommodate if you call us in advance.

7+ days: 10% off the total. 14+ days: 15% off. These are applied automatically at checkout. Corporate customers with regular bookings get custom pricing - contact us separately.

UPI, NEFT, and credit/debit card via Razorpay. Cash is accepted for walk-in bookings at our Sector 22 office.

Yes - 24/7 WhatsApp and phone support for the entire duration of your rental. Every customer gets a trip-specific WhatsApp contact, not a generic support number.

First priority: your safety. Call us immediately. Do not move the vehicle until photos are taken. We will guide you through the insurance process. Our comprehensive insurance covers third-party liability and own damage.

Comprehensive insurance covering third-party liability and own damage. Exclusions: damage from drunk driving, off-road use beyond agreed routes, and wilful negligence.

If you are heading to Spiti or Leh, we include an acclimatisation guide in your trip PDF. Take Diamox as a precaution (consult a doctor first). If your SpO2 drops below 88%, descend immediately.

Yes. Every vehicle has GPS. Our 24/7 line is answered by real people. Many of our solo female customers share their live location with us during remote stretches - we are happy to check in at agreed points.